We accept the following methods of payment:
Credit Card (by phone and website), Cheque, Postal Order, Bank Draft or Cash (if collecting order) and PayPal. For Cheques, Postal Order or Bank Drafts, please pay in € Euro only make payable to ‘Donegal Pens Ltd.’ and post to the address below.
Donegal Pens Ltd.
Co Donegal F94YR72
If paying for an order by post it is important that your print out a copy of your order and include with payment, or provide your order number if this is agreed in advance.
Please Note: Bank Drafts raised outside of Ireland must be a Euro draft – please explain to your bank that your require a Euro Bank Draft for Ireland. International non-Euro drafts will be returned. Cheques or postal orders are only accepted from customers within Ireland as international cheques attract banking fees. Cheque clearance can take 5-10 working days.
Credit Card: To pay directly by credit card, phone 086 8673380 – (outside Ireland +353 86 8673380) or 074 9548516 – (outside Ireland +353 74 9548516) – with your order details and we will process your order over the phone. You can also email your order to us by clicking here and we’ll call you back for card details. Our card transactions are securely processed by Postpoint/AIB.
Bank Transfer: We no longer accept payment by bank transfer, sorry.
Returns: Items ordered directly from the website or by phone are covered by a 14 day cooling off period (under EU Distance Selling regulations) within which you may cancel the item and receive a full refund. This does not apply to items that have been engraved. If the item has already been dispatched then you are under obligation to return it at your own liability for the cancellation to stand, and you refund will be less our shipping costs. Orders made in person are not covered by any such statutory cooling off period.